Types Of EC Transactions Used By Dell

Types Of EC Transactions Used By dellB2B transaction is an e- work duty between two descentes/companies such as manufacturers and suppliers or wholesalers. This is the type of e-commerce which takes care of relationships among businesses. This type of e-commerce is nowrecognized as the E-commerce segment with major /the biggest potential. The B2B market has two primary components e-frastructure and e-markets. E-frastructure is the architecture of B2B, primarily consisting of the by-linedell provides business to business (B2B) proceedings which helps to low procurement be of an organization. Within a B2B transaction, you faeces shop online from within your Enterprise Resource supplying (ERP) procurement application and return the contents of your shopping session back to your ERP system electronically. No longer are you required to enter duplicate study in order to purchase. The electronic requisition thunder mug now be routed through your standard ERP work flow where it ca n be approved electronically. Once this electronic requisition is approved, it can become an electronic purchase order and be transmitted instantly to dingle. These orders flow directly into dells manufacturing system where your orders are built immediately, preservation you hours or days in processing metre. This brings you the latest technology at the quickest pace.dell defines B2B Integration as server-to-server communication over the lucre incorporate both systems and business processes to dramatically transform the way we conduct business with our quitners, suppliers, and customers. By electronically integrating these processes, we non only benefit in process efficiency and knowledge accuracy, we excessively increase our ability to respond and interact with each member of a business relationship.Dells has two objectives with its B2B integration initiativeTo quick integrate with customers who are cap fitting todayTo help customers build a B2B solution for rapid deploym ent and connectivityDell has built a solution that extends its existing Internet infrastructure and E-Commerce capability to easily integrate with any customer who supports open, industry document standards of XML (such as cXML based on Ariba, xCBL based on Commerce One) and EDI. This allows Dell to provide the kindred customized catalog close to customers use today with Premier Pages, and integrate this dynamic commerce functionality into their internal procurement systems.If a customer is not currently capable of integrating their procurement systems and processes with their suppliers, Dell can provide the necessary hardware, software, and consultation to help build and deploy a solution that not only connects the customer to Dell, but one that can to connect to even early(a) suppliers or customers.BenefitsBetter align Dell with customer procurement processes rilievo the purchasing process and reduce errors by eliminating duplicate data entry center costs for clients by elimina ting paper purchase order/fax processesReduce customer cycle times for ordering approval and paymentProcess controls for shoppers versus buyersB2CBusiness-to-consumer (B2C, sometimes as well as called Business-to-Customer) transaction is when businesses such as companies and retailers serve their products and run to undivided consumers directly. This transaction can be done online by consumers using shopping carts in the website.It is the earliest form of electronic commerce and the givingst after B2B transaction form. By enhancing customer access to information and make it easier to customers to knock a competitive and economical price for some products and services, B2C can decrease transactions costs.Moreover, constructing and maintaining a website costs much less than installing a brick-and-mortar structure for a firm therefore, B2C e-commerce also reduces market entry obstructions.Its origins can be traced to online retailing (or e-tailing).13 Thus, the much(prenominal) car park B2C business agencyls are the online retailing companies such as Amazon.com, Drugstore.com, Beyond.com, Barnes and Noble and ToysRus.In the case of information goods, B2C e-commerce is even more attractive because it saves firms from factoring in the additional cost of a physical distribution network. Moreover, for countries with a growing and robust Internet population, delivering information goods becomes increasingly feasible.B2B2CBusiness-to-Business-to-Consumer e-commerce (B2B2C) It is when a business sells products and services to client businesses. The business provides products and services to client businesses to maintain its take customers. This can be when a business provides products and services to agencies, which are considered as business partners, sell it to customers. (Efraim Turban, electronic Commerce, 2006)Dell uses e-procurement services and offers it to its agents who purchase the products. Customers visiting the agents website volition find a lin k which connects the user to Dells website. After that when the customer buys a product, the agent receives a commission which is a shareage of the price of the product bought by the customer.B2GShort for business-to-government, B2G is the exchange of services and products from one company to a government agency. Business-to-government e-commerce is generally draw as commerce between companies and parts of a countrys economy which is controlled or supported financially by the government.B2G e-commerce form indicates a large market potential since the humankind orbit plays an important role in establishing e-commerce, also, to make the procurement system effective, the public sector need the public sector has the greatest need for making its procurement system more effectiveBusiness-to-Government e-commerce (B2G) is a type of transactions where the government buys information, products, or services from businesses. (Electronic Commerce, Efraim Turban, 2006)Dell sells its product s and services to governments. It provides a separate section called public sector in its website which serves several divisions within a government. The company offers special products and services to government divisions and areas supported by government such as aver government, Local government, Federal government, Higher education and Healthcare. Government agencies can buy the offered products and services from the companys website online and the delivery service is provided by Dell.http//www.dell.com/content/segmenter.aspx//pub?c=uscs=2684l=ens=pubck=mnB2EE CollaborationCollaborative commerce should help companies forge long-term relationships while reducing the costs of cooperation, says Lisa Williams, an analyst at The Yankee multitude in Boston. For example, a Web server hub could substitute for distributed collectionware for jointly managing projects such as constructing a building. Instead of all the partners purchase the same groupware product, theyll all near sign on to the Web site, she says.But while collaborative commerce has the potential to be the next big trend in partneringits just get down to take shape, says Stan Lepeak, an analyst at Meta Group Inc. in Stamford, Conn.http//www.computerworld.com/s/article/46547/Collaborative_CommerceCollaborative CommerceIn todays global commerce environment, the need for accurate, standards-based information is sarcastic for conducting business efficiently. By standardizing the way information is communicated, and by having all trading partners accessing the same information, the opportunity for errors decreases dramatically, costs are reduced, and supply chains operate more efficiently.http//barcodes.gs1us.org/dnn_bcec/Solutions/CollaborativeCommerce/tabid/195/Default.aspxCollaborative commerce is a technology that enhances a companys communications with its business partners electronically. It enables companies and organizations to share information between each other, includingCoolaborative com merce helps/provides companies and organizations a variety of benefits and opportunities by reducing service costs, Key business issuesDecreased service costsFaster cycle timesIncreased customer gaietyStreamlined trading operationsEnhanced flexibility and responsivenessRapid, reliable fulfillmentImproved planning through better system visibilityIn a collaborative environment, organizations and individuals can work together, share sensitive information, protect their privacy, and collaborate on activities and projects efficiently and effectively.Dell provides support forums for users and customers to refer in order to gain information from experts who bought Dell products and services. In this way, customers will be able to know how to buy and which product or service they should choose. It will also avoid buying products and returning it to Dell if it was not suitable due to the lack of knowledge. (http//en.community.dell.com/support-forums/default.aspx)Collaborative commerce (or c-commerce) can be regarded as the next evolutionary step beyond the more radical process of electronic commerce (or e-commerce). It is an emerging area that is based on interactions enabled by Internet technology.The business models used by DellEC business models can differ depending on the industry and the companys strategy. According to Weill and Vital methodology/framework (2001), there are eight elementary e-commerce business models combines to createOnline accept sellingonline direct marketing is very inexpensive, especially as postage rates continue to raise. With a little effort, it can also generate nice responses to be equally successful. Generally, online direct marketing focuses on creating communication between you and your customers, giving you the opportunity to target specific customers with relevant promotions.Read more How to Be Successful in Online Direct Marketing eHow.com http//www.ehow.com/how_2103036_be-successful-online-direct-marketing.htmlixzz1AqFb2CsV 1- Online Direct MarketingIt means selling products and services online directly to customers. This E-business model reduces costs and makes the distribution/dispersion of procurements more efficient, where sales are direct from the manufacturer or retailers to customers without processing through/using agents and physical stores.Dell offers e-procurement service to customers and businesses willing to buy products or services from the company. It allows buyers to browse, buy and order stocks through the Dell website which offers to buyers a chance to take on their staff for any guide. In premier B2B another more developed form of e-procurement authorized users of British Airways staff are provided with e-procurement tools to be able to access the intranet service and request for a product or order stocks from Dell Company. (Electronic Commerce, Efraim Turban, 2006)Electronic Tendering SystemsE-tendering is used for large-value purchases which are usually made by large organization s or public organizations. Conducting such a tendering online through Dells website will consume less time and money. Government agencies use e-tendering in most of their procurement to buy products and services efficiently. E-tendering can be applied on B2C business transaction as substantially as B2B transaction.In this way, Dell can become more popular and gain more customers to the company. Also many government agencies recommend tendering in most of their e-procurements.(Electronic Commerce, Efraim Turban, 2006)Dell established an e-procurement model to share it with business partners, such as British Airways. Electronic Tendering help them in requesting for bids when buying from sellers. Dell uses e-tendering in buying large quantities of components for their products. In this case, Dell will be to save more money when buying products through tendering.(Electronic Commerce, Efraim Turban, 2006) harmonise MarketingAffiliate marketingAffiliate marketing is an internet-based mar keting where an arrangement is made between the company and a marketing partner which is refered/called run , . The separate will place/display an online advert of the company on his website by placing a banner ad or the companys logo or its link. A commission will be given to the affiliate partner every time a customer visits/refers to the selling companys website or makes a transaction/purchase through the advertisement placed in the affiliate website.the publisher (also known as the affiliate)It is a pay-for-performance model which means if an affiliate does not generate sales, it represents no cost to the merchantThose methods include organic research engine optimization, paid search engine marketing, e-mail marketing, and in some sense display advertising. On the other hand, affiliates sometimes use less Jewish-Orthodox techniques, such as publishing reviews of products or services offered by a partner.Dell appoints affiliate partners to link their websites to Dell website (dell.com). This partner receives 2 to 4 percent of the price of the product sold, if the buyer used the link of Dell website at the partners website. (Electronic Commerce, Efraim Turban, 2006)Online AuctionsOnline auctions are sales transactions conducted online where shoppers make bids for products and the highest bidder wins the auction and gets the product delivered to him. The participants could be consumers, retailers or companies.The functionality of buying and selling in an auction format is made possible through auction software which regulates the various processes involved.en.wikipedia.org/wiki/Online_auction_business_modelDell auction has re unsandeded Dells computers and other products at dellauction.com. Whereas the online auction is important sales channel in 2006, Dell has opened physical stores, mostly in reaction to customer demands. (Electronic Commerce, Efrim Turban, 2006)Viral MarketingDell has support forums in its website where buyers and users can refer to g ain knowledge and information about Dell products. Customers of Dell who bought products and services will be able to help those who do not know what to buy, as they can make use of their experience from what they bought. In this way, Dell can gain more customers by encouraging their customers to inform others about Dell products in the forum. Also loyalty can be gained from customers by Dell when they find specific and accurate information is provided. (http//en.community.dell.com/support-forums/default.aspx)Supply Chain wayE-supply chain managemente-supply chain management is a joint technology used- to improve the processes of B2B transaction along with improving agility, speed, strong time control and customer satisfaction. ViDells WebsiteDells suppliersThe customersE-customer serviceMass customizationDell IT has successfully implemented this solution for Dells Americas, Brazil,Europe, and Asia Pacific/Japan regions. By using the same processes fordisaster recovery, backup, an d monitoring across all Dell operations, Dell IT hasachieved a cost-effective and readily supported deployment model.January 2007 Page 5 Dell Enterprise engine room CenterThis article describes in depth how Dell IT made the transition from proprietaryUnix-based servers to running mission critical supply chain managementapplications on Dells own hardware. The problem being solved by thesedatabase applications is described in detail in Section 3. The old solution and theDell-on-Dell solution are described in Section 4 and Section 5. Finally, measuredperformance improvements are shown in Section 6.Dells Supply Chain ManagementThe sheer piece of transactions and pieces of information that the supply chainmanagement system needs to handle is impressive. Each of the corecomponents of the supply chain management (SCM) system are severely usedand relied on to keep Dells operations running smoothly.Configuration Management The Configuration Management system managesover 1 cardinal Dell p art numbers across approximately 200 product families, andover 2 million Bills of Materials (BOMs) per year. BOMs listing component partnumbers are created for manufacturing to build assemblies and sub-assembliesto green groceries Dells products.Procurement The Procurement system manages nearly 1.8 million PurchaseOrder lines per year, from more than 5,000 suppliers worldwide. To streamlinethe procurement process Dell uses an automated application which includesworkflow approvals and vendor communication, and provides for services suchas defective part warranty replacement.Cost The Cost component of the system runs mostly in batch mode to calculatethe costs to Dell for all Bills of Materials. These batch jobs run weekly, monthlyand quarterly, with each run rolling up total material costs.Inventory surrounded by all sites there are more than 3 million inventory movementsdaily from stock rooms to the factory floor. A corresponding 3 million messagesare transmitted to various systems for reporting, analysis and factory scheduling.Accounts Payable Accounts Payable handles approximately 15,000 items perday including payments to Dell suppliers, invoices and receipts. Vendorinformation includes number, location, negotiated terms and contact information.On top of these order-related transactions, there are several batch process jobsthat need to be run to rollup data every week, month or quarter. The longest ofthese, the end-of-quarter (EOQ) rollup, took 31 hours under the Unix-basedsolution.In Dells Americas region the SCM Oracle database application consists ofapproximately 3,000 database objects (functions, packages, procedures,triggers, tables, and views). The same SCM system is also supported by 6 DellPowerEdge 2650 application servers, 5 internally developed web-basedapplications, more than 50 system-to-system integrations, approximately 125batch jobs, and about 500 user interfaces deployed to support the entire SCMapplication.Dells Supply Chain Management (SCM) System allows customers to make their own orders. This feature involves the customer directly and cuts down costs for Dell salesmen salaries at the same time. Furthermore, Dells SCM system allows customers to build up their own computer systems with all provided options. Thus, customers will be forced to review all the available options along with adding components and parts they might not live with thought of adding initially. When customers can review all of the possible options at their own pace, without direct sales pressure from a salesperson, Dells can benefit from additional component sales. Dell is also striving on establishing good communication and better customer service. The company now is providing easy access to support through its web site. Customers can find answers to frequent/common problems without the need of Dells technical assistants which helps the company to reduce its payroll costs. Dell also provides other opportunities like online chat, email and phone t o make it easier for customers to contact the companys customer service for enquiries and to solve problems that are not mentioned in the website. Dell uses chat groups and users groups to keep customers involved with the company, which help to retain customers for future components sales from fulfill customers.Dell has established a web site that provides wide information options for its customers. In order to make it easier to its customers, The company has splitted the home page into a number of main customer groups1- Home Home Office,2- Small Business,3- Medium and Large Business and4- Government, Education Healthcare. (Dells Website Flowchart I made illustrates this perfectly.)In each group, customers will find particular products and services that are suitable to their usage. Classifying the website shows that Dell realizes each customer groups needs and saves consumers time by displaying the products and services that concern them only. Dell also devoted a particular divis ion for customer service and support on its website, which shows the companys high priority to customer satisfaction. Dell has provided Service Support group and its duplicated in all customer group pages. Dell makes it possible for the customer to do a significant amount of research on their own. The website contains a large deal of information that will prognosticate their needs and answer most of their enquiries and questions. Dells customer support and service field is greater than its competition in equivalence to other companies (Dell.com).Recommendation Industry advisory firm, Technology Business Research (TBR), issued a report on support satisfaction among corporate buyers and has indicated that Dells satisfaction ratings have slipped to 80.98, down from 83.4 in the third quarter of 2003. TBR questions buyers on eight aspects of support, including their overall satisfaction with a companys support service, and assigns each one a weighted place for a total of 100 possible points. Although Dell still topped rivals HP and IBM in the TBR survey, its score was the lowest seen since the research firm began tracking Dells satisfaction levels in the first quarter of 2001. According to the TBR report, IBM outscored Dell in the fourth quarter of 2003 based on product design/features and long-term durability. From polling customers that have switched from Dell to IBM, customers stated that their reasons for changing companies were product performance, pricing and support. Although Dell has maintained its strong drawing cardship position in the fourth quarter of 2003, Dell needs to address their customer loyalty and keep customers from changing companies. As a result of these polls, Dell is working toward reversing the declining customer satisfaction trend and to return to the industry leader in the area of customer service. Dell is aware that the PC business is becoming increasingly commoditized, marked by similarly equipped machines and price erosion. By cut ting out the middleman, Dell believes it has established a closer relationship with its customers. One way to stand out from the crowd is to appeal to existing and new customers by offering better service and support than competitors (4Q03). Although US consumers have condemned Dell in some fields, Dell is still doing extremely well in other countries. According to Technology Business Research (TBR) reports report in September 2003, the France Customer Satisfaction Study determined Dell is the No. 1 ranked desktop and notebook vendor in France and is tied No. 1 server vendor. Dell was significantly ranked higher than other vendors within most notebook categories in loyalty and satisfaction. Moreover, customers in France consider that Dell provides excellent long-term durability hardware. Dells General Manager in France, Thierry Labbe stated These results, and young strong market share gains in France, show this is starting to pay off. We will however, constantly drive value up and prices down, and focus on providing a great customer experience, giving customers plenty of reason to continue choosing Dell (Customer Satisfaction in France).